Common Questions
Before We Start

Most engagements begin within 5–10 business days after scoping and contract signing. We'll schedule a discovery call first, then move quickly into onboarding and account access.

Access to your ad accounts, Google Analytics, and any existing brand assets. We send a structured onboarding checklist so nothing gets missed.

Yes — we can lead execution fully, or plug into your team as an extension. We've done both and can flex to whatever structure serves your brand best.

We primarily serve brands operating in or expanding into SEA markets. If you're outside the region, reach out and we'll see if there's a fit.

No — the prices on our Pricing page are management fees only. Ad spend is billed directly to your accounts so you maintain full ownership.

We recommend 3 months to see meaningful compound results. After that, contracts run month-to-month. Most clients stay 12+ months once results compound.

Yes. Upgrades happen immediately. Downgrades take effect from your next billing period. To cancel, use Cancel subscription in your client dashboard — your plan stops renewing and you keep access to the end of the period you have already paid for.

We build structured testing frameworks from day one. Every creative, audience, and placement decision is documented, tested, and tied to a clear hypothesis. We're accountable to numbers, not activity.

Growth and Scale plans include weekly calls plus async Slack/email updates. Starter plans include bi-weekly calls. You'll never be waiting to know what's happening with your campaigns.

Structured reports with KPI movement, channel breakdowns, creative performance, and clear next actions. We don't just send data — we send interpretation and decisions.

Initial signals typically appear within 30 days. Meaningful, compound results by month 2–3 as we validate and scale what works.

Depends on your plan. Starter includes 2 ad concepts/month, Growth includes 6 full assets, Scale includes a full creative team. You can also provide your own — we'll brief and adapt them.

You do. All creative produced during an engagement is fully owned by you. All files, source assets, and usage rights are yours on day one.

Website and web app development, iOS/Android apps, workflow automation and API integrations, and AI chatbots. Marketing retainers cover campaigns; software work is scoped and quoted separately unless bundled in a custom plan.

MediaInsider scopes and manages the work; delivery is handled by our dedicated technology partner — the same engineering team behind the automation, BPM, and dashboards we run internally. You get one point of contact, one contract, and one roadmap.

Yes. Many clients start with growth marketing and add a platform or automation build once priorities are clear. We align roadmaps so creative, media, and software ship without stepping on each other.

Landing sites and focused automations often ship in weeks. Apps and multi-system platforms run longer with staged releases. Every build starts with a technical brief, stack agreement, and milestone plan before development begins.